Affiliate disclosure: BERK Labs, a SurveySparrow affiliate, earns a commission if you sign up through the links, logos or images on this page. Your price doesn't change.
Paid linkGuide by BERK Labs · Updated October 2026
Customer surveys that feel like a chat
SurveySparrow asks one question at a time, like a chat, so a survey feels quick even on a phone. Its AI can ask follow-ups and sort open answers into themes, so you learn why customers feel the way they do, not just the score.
The free plan doesn't need a credit card. BERK Labs earns a commission if you sign up through this link. It doesn't change your price.
- 100,000+ customers
- 149 countries
- SOC 2 Type II, ISO 27001 and GDPR; HIPAA on Enterprise
Figures from SurveySparrow's website, October 2026.
How it works
From the first question to the answer behind the score
Paid link- BuildStart from a template or from scratch, then style it with a theme.
- ShareSend it by email, a web link, a QR code or social media, or embed it on your site or in an email.
- Read the resultsResponses land in reports as they come in, and open answers are grouped into themes.
Reports
See what's changing as answers come in
Reports update in real time as responses come in, so you can spot a problem while it's still small.
- Real-time reporting on every survey
- Executive dashboards you can share with your team as a link
- Reports scheduled to your inbox
NPS and customer feedback
Track NPS over time
Run NPS and other customer feedback programs and watch the score, the trend and the comments behind it.
Features
What you get
Paid linkFeatures vary by plan, so check which ones your plan includes.
Conversational surveys and forms
Chat-style surveys and classic forms from one builder. Display and skip logic start on paid plans.
NPS and customer feedback
Run NPS and other customer feedback programs and track them over time.
AI follow-up questions
SurveySparrow's AI asks follow-ups that clarify vague answers while the customer is still there.
Themes and sentiment
Open answers are grouped by topic and sentiment, with alerts when a new trend shows up. Key driver analysis is on Enterprise.
On-site and in-app surveys
Trigger short surveys on your website or app based on what a visitor just did.
Workflows and integrations
Send responses to tools like HubSpot, Salesforce, Slack and Zapier. Workflows and webhooks start on Business, and some integrations need higher plans.
Is it a good fit?
Who it's for
A good fit if you are
- A customer experience or marketing team that needs more than a score from its surveys.
- A product team that wants feedback in the moment, inside the website or app.
- An agency running feedback or NPS programs for clients.
Worth knowing
- The free plan is a good way to test the builder before you pay.
- The free trial unlocks Business plan features, capped at 50 responses.
- Paid plans are priced by responses and users, so check the plan that matches your volume.
Pricing at a glance
What it costs
Paid linkPaid plans start from $19 a month billed yearly, and there's a free plan for life. Plans renew quarterly or yearly.
- 14-day free trial with Business plan features, no credit card required.
- Yearly billing saves up to 40%.
- Upgrade any time from your account settings.
Starting price as stated in SurveySparrow's affiliate guidelines; trial and plan details from its pricing page on October 26, 2026. Check the current price before you buy.
BERK Labs earns a commission if you sign up through this link.
FAQ
Questions people ask
Is there a free plan?
Yes. SurveySparrow has a free plan for life, so you can build and send surveys before you pay anything.
Is there a free trial of the paid features?
Yes. The 14-day trial unlocks Business plan features with up to 50 responses, and you don't need a credit card. When it ends, your account moves to the free plan.
Can I cancel?
Plans renew quarterly or yearly without a long-term commitment, and SurveySparrow says there are no cancellation fees on yearly plans. Cancellation takes effect at the end of your billing cycle.
Is BERK Labs part of SurveySparrow?
No. BERK Labs is an independent agency and a SurveySparrow affiliate. If you sign up through our links, logos or images, SurveySparrow pays us a commission. It doesn't change your price.
Paid linkSee what your customers are really saying
Start on the free plan, or try the Business features free for 14 days.
No credit card required. BERK Labs earns a commission if you sign up through this link.
SurveySparrow is a trademark of SurveySparrow Inc. The SurveySparrow logo and screenshots on this page are SurveySparrow's own, shown unmodified. BERK Labs, LLC is an independent SurveySparrow affiliate and doesn't act on SurveySparrow's behalf.
Prices, offers and figures are as published by SurveySparrow on October 26, 2026, and may change. SurveySparrow's terms apply to any account you open.
Paid link